Custom Design Orders Policy

Welcome to the magical realm of Custom (Wire Wrapped) Jewelry with Black Cat Wire Works (BCWW). We are thrilled to collaborate on bringing forth the perfect jewelry piece that speaks to your individuality. Each jewelry piece is carefully handmade and shipped from Metro Vancouver, Canada.

Our Custom Jewelry Specialties:

At the current moment, BCWW does custom designs for the following:

  • Custom Wire Wrapped Stone Pendants (completed with your choice of an 18-24 inch chain, or black suede cord. 

Our Simple 5 Step Process:

  1. Simply email black.cat.wire.works@gmail.com with the subject line “Custom Order Request”. The more details you provide and your vision, the better! It is not required, but is encouraged to add photos to guide our artisan. We do, however require that you specify these details in your email: 
    • Stone: If you don’t know an exact stone name, that is ok. What you can do is include the color, size, and shape, and I can make suggestions based on your stones description.
    • Metal: For custom orders, we currently only offer square patina copper wire. Patina is a special oxidation process that makes the copper have that antique look. Please notify me of any allergies. *We apologize for the short selection. More selection of metals to choose from will be available soon.*
    • Design: This part can either be really specific or you can allow the artisan the creative freedom to choose the style of the design. Some pendants may include decorative beads, or added detail, for example: moon, star, heart, etc. So, please specify if you would like me to add these details. The more information included in your email the better to avoid multiple back and forth emails on the design. Please note that the more detail, time and resources put into the piece will likely increase the quote. 
  2. When your order is received, you will receive an email reply stating if your request is  either approved or denied. In the unlikely circumstance that your request is denied, please see our Custom Order Request Policy. Upon the approval of your request, you will also receive a detailed portrayal of the envisioned design to ensure we are on the same page.
  3. When the design has been agreed upon you will then receive a final email with an estimated quote. From there you can either confirm or cancel your request with no charge. However, please understand that if your payment has been received for your custom order, and you change your mind, you are not likely to receive a full refund. Please see our Return/Exchange/Cancel Custom Order Policy to ensure you fully understand the custom ordering  process.
  4. When your payment has been received, the process of creating the design will begin. When the piece is finished a photo will be emailed to you for approval. If the piece requested is not up to standard please see our Refund Policy and/or Exchange Policy.
  5. When your approval is confirmed your piece will be shipped. The current custom order lead time is 7 days after the full payment is received. Please see our Shipping Custom Orders Policy

Custom Order Request Policy: 

Please be respectful when emailing your custom requests. Any unkind, or aggressive behaviour will not be tolerated and will result in the discontinuation of your custom order request. In the unlikely situation that I am unable to accomplish a specific design, I will be transparent about being unable to fulfill the request. 

Requests will be denied if:

  • Any part of the requested design has any discriminatory, symbolism, or suggests anything of the sort.
  • The design is copying someone else's designs; We will not accept requests based on the piece looking like another wire wrapping artisans design. We wouldn't want someone else to steal our designs, and therefore will not copy someone else's intellectual property.

If you are requesting a design involving depictions of nudity, you may be asked to confirm your age with a photo ID. Nudity won’t be denied, however please be respectful when requesting this theme.

Shipping Custom Orders Policy: 

From the moment we receive your full payment on your custom order, the jewelry creation process will begin. The current custom order lead time is 7 days after the full payment is received.

  • Domestic Shipment Times (Canada): 2-4 business days. 
  • International Shipment Times (USA): 4-6 business days.
  • Other International Shipment Times: 7-10 business days. 

*Please be mindful that these are estimates made by my local postal service “Canada Post”, and that all shipments can be subject to delay due to forces out of my control.*

View the full Shipping/Handling/Return Policy here.

Return/Exchange/Cancel Custom Order Policy:

All of our jewelry pieces including custom designs are made to order by hand. However we strive for your satisfaction. In the circumstance that you would like to:

  • Refund Your Custom Order: Custom orders are eligible for a refund up to 50% (shipping fees excluded). Significant time, planning and cost of materials are invested into each one-of-a-kind jewelry piece. For more info, please refer to How to Return or Exchange.
  • Exchange Your Custom Order: Custom orders are also eligible for exchange of up to %50 the marked price of the custom piece (shipping fees excluded). For more info, please refer to How to Return or Exchange.
  • Cancel Your Custom Order: Notify us ASAP to cancel an order or items. Full refunds, including shipping fees are offered for custom items. However, if we have begun the jewelry making process and material has been utilized, the amount of refund will reflect the materials that have been used. Once an order is shipped, you will only be eligible for a refund or exchange. It is not possible to cancel an order once it's already been shipped.
  • Change Your Custom Design after Shipment:  If you would like to revamp your custom Pendant in the future, please refer to our Upcycle Your Pendant Program.